o9bbet Privacy Policy

Section 1

What types of information we collect

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When you register on the o9bbet platform and use our services, we may collect various types of information. A detailed description of that information is provided below:

1.1 Identity Information

• Your full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number (during KYC verification)
• Residential address
• Username and password (stored in encrypted form)

1.2 Contact Information

• Email address
• Mobile number (for verifying bKash, Nagad, Rocket, or Upay accounts)

1.3 Financial Information

• Deposit and withdrawal transaction history
• Last four digits of the mobile banking account number (the full number is not stored)
• Balance and bonus-related information

1.4 Usage and Technical Information

• IP address and device type
• Browser type and operating system
• Time and duration of site visits
• Game play history and betting activity
• Login and logout times

Section 2

How Information Is Collected

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We collect your information in various ways. Your consent is essential in each method.

2.1 Information Provided Directly

When you fill out the registration form on o9bbet, create an account, complete a deposit or withdrawal transaction, or contact our support team — you provide information to us directly at that time.

2.2 Automatically Collected Information

When you visit our website, certain technical information is collected automatically. This includes cookies, log files, pixel tags, and similar tracking technologies — which help us improve the quality of our services.

2.3 Information Received from Third Parties

For identity verification (KYC) purposes, we may sometimes receive information from trusted third-party verification services. This is used solely to confirm your identity.

Section 3

Purpose of Using Information

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o9bbet uses your information only for lawful and relevant purposes. The main purposes for which we use your information are described below:

• Account Management and Security: To create, manage, and keep your account secure.
• Transaction Processing: To complete deposit and withdrawal transactions smoothly.
• Identity Verification (KYC): To meet legal requirements for preventing money laundering and fraud.
• Service Improvement: To make your experience better and more personalized.
• Technical Assistance and Support: To resolve your issues quickly and effectively.
• Promotional Communications: To inform you of relevant offers and updates if you have given your consent.
• Responsible Gaming Monitoring: To identify excessive gaming behavior and provide assistance when needed.
• Fraud and Abuse Prevention: To maintain the security of the platform.

Section 4

Information Storage and Security

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o9bbet has adopted the highest industry-standard security measures to ensure the safety of your personal information.

4.1 Encryption and Technical Security

SSL (Secure Socket Layer) encryption is active on our platform, which keeps all information transmitted between you and our servers secure. Passwords and sensitive financial data are stored using strong hashing algorithms — no employee can view the full details.

4.2 Access Control

Access to your information is restricted to authorized employees only, and only those who need it to carry out their responsibilities have access. All access is logged and reviewed regularly.

4.3 Retention Period

Your information is retained for as long as your account is active and for as long as needed to meet legitimate business and legal requirements after that. After an account is closed, information is securely deleted in accordance with requests and legal obligations.

Section 5

Sharing Information with Third Parties

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o9bbet never sells your personal information to third parties. However, limited information may be shared in the specific circumstances below:

5.1 Service Provider Partners

Only the necessary information is shared with trusted partners such as payment processors (bKash, Nagad, Rocket, Upay), identity verification, and technology services. These partners are contractually bound to comply with the terms of our privacy policy.

5.2 Game Software Providers

Relevant information may be shared with our game software partners, including Pragmatic Play, Spribe, JILI, and PG Soft, for the purpose of operating games. They independently follow their own privacy policies.

5.3 Legal Obligations

Information may be provided as required by law, in response to valid instructions from regulatory authorities, or upon receipt of a court order.

5.4 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new owner, provided the terms of this privacy policy are maintained.

Section 6

Cookies and Tracking Technologies

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Our website uses cookies and similar technologies that enhance your browsing experience and ensure the functionality of our services.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website — login sessions, security verification, and so on.
• Functionality Cookies: To remember your preferences and settings — such as language selection.
• Analytics Cookies: To analyze site usage and improve our services.
• Marketing Cookies: To show relevant promotions and offers (with your consent).

6.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some website features to not work properly.

Section 7

Your Rights

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Every user registered with o9bbet has the following rights regarding their personal information:

7.1 Right to Know

You have the right to know what information we are storing about you and how it is being used. You can request this information by emailing [email protected].

7.2 Right to Correction

If there is any error in the information stored about you, you can request a correction through account settings or by contacting support.

7.3 Right to Opt Out of Marketing Communications

You can unsubscribe from promotional emails or notifications at any time.

7.4 Right to Data Deletion

You have the right to request deletion of information that is not subject to legal retention requirements. However, this may not be possible while an account is active or where retention is legally required.

Section 8

Account Deletion and Data Removal

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If you wish to close your account on o9bbet, you can submit a request via our 24/7 live chat support or by emailing [email protected].

After receiving your account closure request, we will:

• Deactivate the account so it can no longer be logged into.
• Any pending transactions or withdrawals will be settled first.
• Information subject to legal obligations (such as records of financial transactions) will be retained for the prescribed period.
• Information beyond legal requirements will be securely deleted.

Section 9

Privacy Protection for Minors

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o9bbet is an adult service platform. This platform is for users aged 21 and above only. We do not intentionally collect any information from individuals under the age of 21.

Age is verified during the registration process. If we become aware that a minor is using our services, we will immediately close that account and delete any information collected.

Section 10

Policy Changes and Updates

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o9bbet reserves the right to update or change this privacy policy from time to time. When any significant change occurs, we will:

• Update the last revised date at the top of this page.
• Send a notification of the changes to registered users by email (if the change is significant).
• Clearly present a summary of the revised policy.

Continuing to use the platform after any changes will be considered as your acceptance of the updated policy's terms. We recommend that you review this page regularly.

Section 11

Privacy Contact

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If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 live chat support in Bengali is available.
• Email: [email protected]

After receiving a privacy-related request, we will endeavour to respond as quickly as possible.